FAQs

Frequently asked questions 

When will you have more items listed for sale ?

Every two weeks we will list bags for sale .

What is the difference between your Pumpkin Kult Collection and your Love Pain and Stitches bags?

We offer two kids of bags, our handcrafted bags which we make that are labeled Love Pain and Stitches. The Pumpkin Kult, The Collection, is our production line that we have had Designed but are not manufacturing ourselves.

Do you ship worldwide? 

Yes, we do offer items worldwide.

Can I return or exchange my bag? 

Pumpkin Kult the Collection you can Exchange your bag within 15 days of receiving your Pumpkin Kult bag for the same design if available all items must be unused and in the same packaging you received them in. We do not offer returns.

Our Love pain and Stitches handcrafted line Offers a no Exchange policy. We do accept returns with a 15% Re-stocking fee within 15 days of receiving your purchase, Items must be unused and in the same condition as received. all shipping charges are the responsibility of the buyer. 

How much are they?

Our bags range from $50-$220 depending on designs.

Do you accept custom orders?

We are closed for any custom or special requests at the moment. 

Do you offer Wholesale?

We are not offering any wholesale items at this time.

 

Do you offer pre orders? 

No Pre orders are offered at the moment for our hand-crafted bags .

When is my order shipping out / why hasn't my order shipped? 

Our shipping time are an estimated time and they are not exact. If you haven't received your purchase within the 10-16 business day (not including weekends) estimated time, please message us with your order number and we will gladly update you with your order information. 

Why is my tracking number showing my order is just sitting in pre-transit?

Sometimes the post office will take a day or two to update their scans, or we are still waiting for pick-ups to happen so it can take an extra day.

Why is there never any bags listed? 

We sell our hand crafted bags extremely quickly but we do consistently re-stock every two weeks. 

Are your bags vegan friendly?

Our hand crafted bags that we make are all made with automotive grade vinyls.